A neatly made bed with white and beige bedding, a beige headboard, a beige throw pillow, and a wooden nightstand with a tall green plant in a ceramic vase, a small bowl, and framed artwork on the wall. Natural light coming through sheer curtains on the left.

Frequently Asked Questions

Find answers to common questions about our cleaning services.

  • No. As long as we have a safe and agreed-upon way to access your home, you do not need to be present during the cleaning. Many of our clients provide a key, garage code, lockbox code, or other access instructions. Of course, you're welcome to be home if you prefer.

  • Depending on the size of your home and the type of service booked, we may send between one and three cleaning professionals. Most standard cleanings are completed by one cleaner, while larger homes, deep cleanings, or move-in/move-out services may require additional team members to ensure the work is completed efficiently.

  • Absolutely. We love pets and are happy to work around them whenever possible. For the safety of both your pets and our team, we ask that aggressive or anxious pets be secured during the cleaning. If you won't be home, please let us know any special instructions regarding your pets.

  • No. Our team arrives fully equipped with professional cleaning products and equipment needed to complete your service. If you prefer that we use a specific product in your home, simply let us know in advance.

  • We accept all major credit and debit cards. Payment is processed securely through our booking system. Payment details and timing will be provided during the booking process.

  • We understand that plans can change. We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. Please refer to our booking terms for full details.

  • To help our team clean as efficiently as possible, we recommend picking up personal items, clothing, toys, paperwork, and other clutter before your appointment. Clear access to floors, countertops, and other surfaces allows us to focus on cleaning rather than organizing.

    If you'll be home during the cleaning, we simply ask that you allow our team enough space to work safely and efficiently.

  • The right schedule depends on your lifestyle, household size, pets, and personal preferences. Our most popular option is biweekly cleaning, as it provides a great balance between cleanliness and affordability. We also offer weekly, monthly, and customized recurring schedules.

  • Yes. We offer weekly, biweekly, and monthly recurring cleaning plans. Recurring services help keep your home consistently clean and often qualify for discounted pricing compared to one-time cleanings.

  • Your satisfaction is important to us. If something was missed or you're not completely satisfied with your service, please contact us within 24 hours and we'll work with you to make it right.

  • Yes. PureShine is fully insured for your peace of mind and protection.

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